Frequently Asked Questions (FAQs)

User Experience:

What does "Seamless Shopify Catalog Integration" mean?

It means that our ShopEase system seamlessly integrates with your Shopify store’s product catalog, ensuring a smooth and consistent shopping experience for your customers across both platforms.

How does "Explore Collections with Ease" enhance the shopping experience?

This feature allows customers to effortlessly navigate and explore various product collections through our intuitive interface, making it simpler for them to discover and purchase items of interest.

What is "Real-Time Inventory Tracking"?

It’s a feature that enables you to keep track of your inventory in real-time directly from your Shopify backend, ensuring accurate stock updates and efficient inventory management.

How does the "Related Products" feature work?

With this feature, our ShopEase system displays related products alongside the customer’s selections, offering complementary items and encouraging additional purchases.

Checkout Process:

What is the "Full Self Checkout Experience"?

This feature empowers customers to complete their purchases independently using our self checkout kiosks, making secure in-person payments through debit and credit cards.

How does the "Enhanced Product Variety" feature benefit shoppers?

This feature provides support for product variants and options, giving customers more choices and flexibility when making their purchases.

What does "Browse and Search Products" mean?

It means customers can easily navigate your store’s departments and product categories, utilizing search, sorting, and filtering options to quickly find what they’re looking for.

How does the "Scan & Go" feature enhance the shopping process?

“Scan & Go" allows customers to quickly grab, scan, and pay for items, streamlining the checkout process and making it more convenient for them.

Automation and Synchronization:

What is "Product and Collection Sync"?

This feature automates the synchronization of your products and collections, ensuring that your kiosk’s offerings are always up-to-date without manual intervention.

How does "Smart Local Caching" benefit customers?

This feature ensures faster browsing by caching product information locally, providing swift access and a seamless shopping experience.

Customer Interaction:

What is "Smart Concierge Selling"?

This feature utilizes AI-powered recommendations to enhance customer interactions, offering personalized suggestions that drive engagement and conversions.

How does the "Spin To Win Marketing App" engage customers?

This app creates engagement by allowing customers to spin and win prizes, while also generating valuable email leads for marketing purposes.

What is the benefit of "Digital Signage and Video Ads"?

This feature enables you to create captivating ads, banners, posters, and videos, enhancing customer engagement and showcasing promotions effectively.

How does "Tailored Branding & User-Friendly Interface" improve the shopping experience?

This feature provides a customized interface that simplifies the checkout process, making it more convenient and enjoyable for shoppers.

How does "Secure In-Person Payment Transactions" work?

This feature ensures that payments made in person through debit and credit card machines are secure and trustworthy, offering peace of mind to customers.

Management and Support:

What is "Effortless Remote Management"?

This feature allows you to manage and monitor your ShopEase Self Checkout Kiosk Application remotely, making adjustments and updaes from anywhere.

What are your support hours?

Our dedicated Technical Support team is available seven days a week, from 9 AM to 9 PM EST and Pacific times, to assist you with any technical queries or concerns.

Ordering and In-Personal Payments Transactions:

How does ShopEase ensure secure in-person payment transactions?

ShopEase ensures secure transactions by integrating with debit and credit card machines, providing encrypted payment processing that meets industry security standards.

What are different ordering options available on Shopify Kiosks?

This feature lets customers choose how they want to receive their orders, whether through pickup, shipping, or delivery, providing them with convenient choices.

Can customers confidently use their debit or credit cards for payments through ShopEase?

Absolutely, customers can confidently use their debit or credit cards for payments through ShopEase. Our integrated payment system follows stringent security measures to ensure the safety of cardholder data.


Want to learn about digital signage? How about self-serve kiosks or setting up your own video wall? Learn from one of our digital engagement experts about the latest in interactive display technologies and software.


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