Frequently Asked Questions (FAQs)

General / Pre-Sales Questions

How can QSR Restaurants benefit from Self-Order Kiosks?

Self-Order Kiosks in QSR Restaurants reduce wait times, improve order accuracy, facilitate upselling, and enhance overall customer satisfaction by providing a seamless and efficient ordering process.

How do Self-Order Kiosks improve efficiency in QSR Restaurants?

Self-Order Kiosks enhance efficiency in QSR Restaurants by minimizing order processing time, reducing manual errors, and enabling customers to place orders without waiting in long lines.

How does the kiosk enhance customer satisfaction?

The intuitive user interface and interactive experience of the Self Order Kiosk provide customers with a seamless and convenient ordering process, leading to increased satisfaction.

How does the Self Order Kiosk improve order accuracy?

The self-ordering process empowers customers to input their orders directly, reducing the chances of miscommunication and errors between customers and staff.

What are Self-Order Kiosks for QSR Restaurants?

Self-Order Kiosks for QSR Restaurants are interactive touch-screen devices designed to streamline the ordering process in quick-service dining establishments, allowing customers to customize their orders and make payments independently.

What benefits do Self-Order Kiosks bring to QSR Restaurants?

Self-Order Kiosks for QSR Restaurants expedite order placement, increase order accuracy, boost upselling opportunities, and enable customers to customize their orders, resulting in improved operational efficiency and customer satisfaction.
Usage and Features

Can my customer scan discount codes or coupons on the Self Order Kiosk?

Yes, your customers can scan discount codes or coupons on the Self Order Kiosk integrated scanner. You can distribute discount codes like QR codes to your customers and they can scan these at any time on the Self Order Kiosk Kiosk to apply the discount code to their order. It’s that easy!

Can the self-order kiosks application also be used for displaying custom in-house advertising campaigns and store promotions?

Absolutely! Our Self-Order Kiosk seamlessly integrates with Eflyn CloudSignage, providing you with the capability to effortlessly create and showcase custom campaigns and promotions. Whether you wish to feature enticing offers, special discounts, or highlighted products, CloudSignage empowers you to craft visually captivating content. These campaigns can be placed on the kiosk's home screen wallpaper or dedicated product pages, making it easy to spotlight promotional items. This powerful integration offers the flexibility to personalize your marketing messages, effectively engaging customers and elevating their overall experience, ultimately driving increased sales. Witness your business thrive as the Self-Order Kiosk and CloudSignage work in harmony to elevate your promotional efforts to new heights.

Does your Self Order Kiosk process complex customizations and modifications?

Yes, our self-order kiosk can process complex customizations and modifications. We understand that many customers have specific dietary needs or preferences, and we want to make sure that they can still enjoy their favorite foods and drinks, even when using a kiosk. Here are some examples of complex customizations that our kiosk can handle: Dietary restrictions: Our kiosk allows customers to easily specify dietary restrictions, such as allergies, intolerances, and religious dietary laws. For example, a customer could specify that they are allergic to peanuts, or that they follow a kosher diet. Custom orders: Our kiosk allows customers to create custom orders, such as a pizza with specific toppings or a coffee drink with a specific type of milk and syrup. Modifications to existing menu items: Our kiosk allows customers to modify existing menu items, such as removing a topping from a sandwich or adding a side dish to a meal. Our kiosk is also designed to be easy to use, even for customers who are not familiar with self-service ordering. The kiosk has a large, touchscreen display and clear instructions. Customers can also use the kiosk to ask questions or get help from a staff member. If you have any questions about whether or not our kiosk can handle a specific customization, please contact us. We are happy to help.

Does your self-checkout system support multilingual options for diverse customers?

Yes, our self-checkout system can be equipped with multilingual options to cater to a broader customer base, ensuring everyone can easily navigate and place orders.

How do Self-Order Kiosks work in QSR Restaurants?

In QSR Restaurants, Self-Order Kiosks empower customers to browse menus, select items, personalize orders, and finalize transactions through a user-friendly touch-screen interface, enhancing the efficiency of the ordering experience.

How does the loyalty program and rewards system in your self-order kiosk system work?

Our self-order kiosk system has a built-in loyalty program that allows customers to earn points for every dollar they spend. Customers can redeem their points for a variety of rewards, such as free food and drinks, discounts on future purchases, and exclusive merchandise. In addition to our built-in loyalty program, we also offer customization integration with third-party loyalty programs and rewards systems. This means that businesses can choose to use our loyalty program or their existing loyalty program with our self-order kiosk system. If you are interested in learning more about our loyalty program and rewards system, or if you would like to discuss customization options, please contact us.

Is the kiosk capable of displaying promotional content and upselling item

Absolutely! The kiosk's vibrant display can showcase special promotions, combo offers, and upsell items, enticing customers to explore additional menu items
Payment Processing and Card Type Questions

Are there any additional fees or transaction fees associated with the self-order kiosk?

No, Eflyn does not charge any transaction fees, and there are no hidden additional fees. We have a straightforward pricing structure that includes a monthly license fee for our self-checkout kiosk application. It's important to note that while Eflyn does not impose transaction fees, your choice of merchant services provider may have various debit/credit card transaction fees. We encourage you to explore and negotiate with different merchant service providers to secure the most favorable rates for your business. Once you are satisfied with the rates offered by your chosen provider, you can proceed to install and use our application seamlessly.

Does the kiosk support multiple payment options?

Absolutely! Our Self Order Kiosk is equipped with a wide range of payment methods, including credit/debit cards, mobile payments, and contactless options

What kind of payment options are accepted self-order kiosks?

Self Order Kiosks can accept credit cards, debit cards, gift cards, and even some forms of digital payments like Apple Pay. Alternative methods are also supported, such as applying promotional codes or paying cash at the counter.
After-Sales Support

What type of technical support and warranty can I expect?

At Eflyn, we are committed to providing top-notch service. You'll receive comprehensive technical support and a generous 2-year warranty on all our Self Order Kiosk models. Our aim is to ensure a smooth and trouble-free experience for our valued customers.
Technical Questions

Can Self-Order Kiosks for QSR Restaurants integrate with my existing point of sale system?

No, Self-Order Kiosks for QSR Restaurants cannot integrate with existing systems. We only offer integration with your point of sale system to multi-location restaurants with a minimum of 10 locations or more.

What are the technical specifications of Self-Order Kiosks?

You can find detailed technical specifications in the "Specifications" section on this page.

What features are offered by Self-Order Kiosks for QSR Restaurants?

Self-Order Kiosks for QSR Restaurants provide touch-screen interfaces, intuitive menu navigation, item customization, multi-language options, secure payment integration, order confirmation, and receipt printing.
Maintenance Questions

How often should I clean the touch screen of the self-order kiosk?

Regular cleaning is essential to maintain optimal performance. We recommend cleaning the touch screen daily using a microfiber cloth and a gentle screen cleaner.

Is software maintenance required for self-order kiosks?

Yes, software updates are essential to ensure your kiosk operates smoothly. We provide regular software updates to enhance performance and security. You can easily download and install these updates.

Is the Self Order Kiosk easy to maintain and clean?

Absolutely! The kiosk is designed with easy maintenance in mind, and cleaning can be done quickly and efficiently with standard cleaning materials.

Connect with Us Regarding Our 21.5" IP-65 Rated Outdoor Self Checkout Kiosks

Interested in our 21.5" IP-65 rated outdoor self checkout kiosks? Fill out the form below, and our team will be in touch to provide you with all the information you need. Discover how this rugged and weatherproof kiosk can transform your outdoor business operations.

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