Frequently Asked Questions (FAQs)

What are the Benefits of unmanned Retail Self Checkout Kiosks integrated with Shopify?


As we all know, Shopify ecommerce is one of the most powerful, user-friendly, easy to scale, SEO optimized, fraud-prevented, and highly reliable ecommerce systems worldwide. To deliver unforgettable retail experiences and in-store unification, Eflyn designed a unique software E Suite that integrates your Shopify online and gives your client a complete self-serve checkout system.

With the recent global shift towards contactless commerce, retail stores such as fashion boutiques, home & garden, sports, food & drink retail, health & beauty, cosmetics, electronics, vape, cannabis, CBD stores, toys & hobbies, liquor stores, jewelry, pet stores and nonprofit need a faster and easy means of offering endless aisle and self-checkout solutions to their customers. E Suite solution with full integration with Shopify helps you sell online and in-store with self-serve checkout.

Do I have to purchase Self Check Kiosks Machines from Eflyn? Can I bring my hardware?


Eflyn self-checkout hardware outclasses any alternative. The lengthy development process of Eflyn machines and laborious hand manufacturing involves the harmonious work of product designers, engineers, cutting, welding, painting, packaging, QC, and logistics. Plus, we have additional partners who supply top-of-market materials and parts, Display LCD, Touch Screens, Tempered Glass, Industrial Scanners, Printers, Computers, and Safety Certifications. 

This master process of manufacturing ensures Eflyn has the highest quality hardware and custom hardware solutions worldwide that are certified for reliability and safety.

Is there a monthly fee besides purchasing the hardware? If yes, what does this monthly fee cover?


The monthly fee is for our cloud-based application that works with Shopify to provide your patrons with a completely independent in-person shopping experience. It also includes ongoing technical support and all future updates to ensure the software works smoothly as the platform grows. This fee includes the cloud-based application, ongoing technical support, and maintenance for all future updates. This fee does not include hardware.

I am looking to integrate Eflyn software solutions with my existing hardware. Is this possible?


We highly recommend full Eflyn software-hardware solutions, which have been proven to work for hundreds of small-to-large clients across North America. 

If you’re not ready to make a hardware change and are looking for a software solution, Eflyn can integrate select software applications with third-party hardware. Please contact a product specialist at sales@eflyn.com

What is the lead time for getting Eflyn's self-checkout kiosks?


The lead time for Eflyn hardware products is highly dependent on the product in question as well as the complexity of the solution. We usually recommend providing around 4-6 weeks for standard solutions and 12+ weeks for custom hardware solutions. In many cases, if the product is in stock at one of our locations, we can fulfill the order in less than two weeks. Please contact us with your product request, shipping location, and software specifications for a better estimate of turnaround times.

What is Self Checkout Kiosk for Shopify?


The Self Checkout Kiosk for Shopify has everything you need to use an unmanned  Self Checkout at your retail outlet. You can start offering self-checkout, scan’n’go, a digital catalog, and much more on your kiosk quickly and easily using our complete end-to-end solution.

Can the Self Checkout Kiosk for Shopify offers Grab, Scan, and Go feature?


Yes, absolutely. Eflyn Self Checkout Kiosk for Shopify offers the Grab’N’Go feature that lets your customers quickly scan and pay for items on the go. This is perfect if you operate a retail clothing chain or individual store, convenience store, pharmacy, gas station, mini-mart, or grocery store.

How about our Shopify store pricing and inventory information? Would that information be up-to-date automatically at all times on the self serve checkout kiosk?


Absolutely yes. All your Shopify online store’s products and catalogs will be displayed seamlessly on the Self Checkout kiosk, complete with descriptions, image galleries, and the most up-to-date pricing and inventory.

Do your self-checkout kiosk solution support product variants and options of Shopify?


On the Self Checkout Kiosks for Shopify, your customers can view and select between product variants and customizations just like it is offered on your online/ecommerce store.

The interactive image gallery supports auto-loading product variations based on the associated image, just like your online shop.

Can we browse and navigate between store departments and product categories?


That’s correct, Self Checkout kiosk empowers customers to navigate your store departments and product categories easily. With support for search, sort, and filter features finding precisely what your customer is looking for has never been easier.

Can you give us more information about the lead-generating and contest-marketing Spin To Win App? Is it included in our Self Checkout Kiosk for the Shopify package?


Spin To Win Contest Marketing App generates thousands of email leads and it’s available on all our self-order kiosk platforms. Spin To Win is a fully customizable contest generator that lets you create, manage, and run competitions and giveaways on your self-order kiosk. Reach customers in a fun and unique way with Spin the wheel ready-to-play on Eflyn Self-Ordering Kiosks.

I would like to see a demo of the Self Order Kiosks with Shopify before purchase. Can we arrange a live video call, or would you share some videos?


The Self Checkout Kiosk can turn your Shopify online store into a smart retail location with a self-serve checkout for your customers. It fully supports single or multiple locations and is centrally managed with the ecommerce account you know and love. Please click here to check out the 10 videos playlist detailing the key features of our solution. 

We can also arrange a video call with your team, give you a live demo, and answer all your questions. Please email sales@eflyn.com, and we will arrange that as soon as possible.

Will my Shopify product tags still work on the Self Checkout Kiosk?


Yes, all your filtering by tags works on the Self Serve Kiosk, just like your online store. Let your customers narrow down extensive collections to specific products they’re looking for. Tags auto-populate based on the collection menus on your website and arrange themselves on the collection page under the title. So by simply tapping each tag, the entire list of products can be filtered.

Can my customer scan discount codes or coupons on the Self Order Kiosk with Shopify ?


Yes, your customers can scan discount codes or coupons on the Self Order Kiosk integrated scanner. You can distribute discount codes like QR codes to your customers and they can scan these at any time on the Self Order Kiosk Kiosk to apply the discount code to their order. It’s that easy!

How does payments work on the unattended Self Order Kiosks integrated with Shopify?


To answer your question, our system uses physical payment devices (such as those from Ingenico or Verifone) to process credit cards through a PCI-compliant payment gateway. As such the user never enters the credit card information manually but instead uses the kiosk as a self-automated point-of-sale system with certified payment hardware that accepts EMV, Chip, and Pin, swipe credit cards, Apple Pay, Google pay, etc. Very similar to how the self-checkout system at your local grocery store chain operates.

Does your company offer Self Checkout Kiosks integrated with Shopify in the UK? and how will you process the payments?


Yes, we do offer this solution in the UK. Our software is also the only solution in the market currently that offers full integration with Shopify. We can have your products and collections available for purchase on the self-order kiosk through our integration with the official Shopify API in just a few simple steps.

Why is it important to see the actual product before buying a kiosk?


Seeing the actual product before making a purchase allows you to get a better sense of its functionality, features, size, and dimensions. This is especially important if you’re planning to use the kiosk in a specific location or setting.

What is the best way to see the actual product before buying a kiosk?


If you’re unable to see the product in person, scheduling a video call can be a great alternative. This allows you to see the product from all angles and get a better sense of how it works.

Why can 3D renderings be misleading?


While 3D renderings may look sleek and impressive, they may not accurately represent the product. This can lead to disappointment or dissatisfaction if the actual product doesn’t match the expectations set by the renderings.

How does Eflyn address the importance of seeing the actual product?


At Eflyn, we understand the importance of seeing the actual product before making a purchase. That’s why we offer video calls to help you get a better sense of what you’re buying. Our team will take you on a virtual tour of the product, so you can see it from all angles and get a better sense of its functionality and features.

What if I'm not satisfied with the product after seeing it in person or on a video call?


At Eflyn, we’re committed to providing our customers with high-quality products and excellent customer service. If you’re not satisfied with the product after seeing it in person or on a video call, we’ll work with you to find a solution that meets your needs and requirements.

What other benefits does Eflyn offer for kiosk purchases?


In addition to offering video calls and high-quality products, Eflyn also offers a 2-year warranty on most of our products. This gives our customers peace of mind knowing that their investment is protected. We also have a team of experts available to provide support and assistance if you have any questions or concerns.

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