Client Overview

Paris Las Vegas, a renowned casino and resort on the Las Vegas Strip, is known for its immersive Parisian-themed ambiance, world-class entertainment, and a variety of attractions. As a premier tourist destination, the casino sought innovative ways to streamline ticket sales and enhance visitor engagement with events, activities, and experiences.

Challenge

With a high volume of guests seeking tickets for attractions, shows, and activities, Paris Las Vegas needed a solution to reduce wait times, improve customer experience, and increase revenue. Traditional box office sales were often hindered by long queues, limited staffing, and the inconvenience of manual transactions. The resort required a seamless, self-service solution that could accommodate multiple ticketing needs while integrating easily into their existing infrastructure.

Solution

Eflyn partnered with Paris Las Vegas to deploy state-of-the-art self-serve checkout kiosks across the casino, providing guests with an intuitive and efficient way to purchase tickets for various attractions and events. The kiosks were equipped with the Plan A Day application, offering:

• Attraction Ticket Sales: Guests can browse and purchase tickets for top-rated experiences directly from the kiosk.
• Activity & Event Listings: Real-time access to upcoming events, ensuring visitors never miss out on entertainment options.
• Itinerary Planning Tools: A personalized experience that allows guests to schedule and optimize their day with ease.
• Seamless Payment Integration: Support for credit cards, mobile payments, and digital wallets for a quick and secure checkout.
• User-Friendly Interface: Intuitive prompts, multi-language support, and responsive design for effortless navigation.

Implementation & Deployment

Eflyn installed the self-serve kiosks strategically throughout the casino floor, high-traffic areas, and near key attractions. The implementation process included:

• Custom UI/UX Design: Tailored to align with Paris Las Vegas’s branding and customer preferences.
• Real-Time Ticketing System Integration: Syncing with the resort’s existing booking systems to provide live availability updates.
• Operational Training & Support: Onsite staff received training on kiosk functionality, ensuring smooth adoption and continuous uptime.

Results & Impact

The deployment of Eflyn’s self-serve kiosks at Paris Las Vegas Casinos led to remarkable improvements:

• Reduced Wait Times: Guests no longer needed to stand in long queues to purchase tickets, leading to a smoother and faster ticketing experience.
• Increased Ticket Sales: A 30% uptick in self-service ticket purchases within the first three months of implementation.
• Enhanced Guest Satisfaction: Visitors appreciated the convenience, ease of use, and accessibility of the kiosks.
• Operational Efficiency: The casino reduced labor costs associated with manual ticket sales while optimizing staff resources for other customer service needs.

Summary

Eflyn’s self-serve checkout kiosks revolutionized the way Paris Las Vegas Casinos manage ticketing and guest experiences. By leveraging advanced technology, the resort successfully enhanced convenience, increased sales, and improved overall visitor engagement. This case study highlights Eflyn’s ability to deliver tailored digital solutions that drive results in the hospitality and entertainment industry.

For more information about Eflyn’s self-serve kiosks and digital solutions, visit www.eflyn.com.