Published: Jan 6, 2024
Los Angeles, California

Overcoming Hesitations About Self-Order Kiosks in QSR Restaurants

Overcoming Hesitations About Self-Order Kiosks in QSR Restaurants


In the fast-paced world of Quick Service Restaurants (QSRs), staying ahead of the curve is essential. Technology is advancing rapidly, and one innovation that has taken the industry by storm is the self-order kiosk. These interactive touch screen terminals offer a multitude of benefits, from increased productivity to a modern and sleek look. Yet, despite the numerous advantages, some QSRs remain hesitant to embrace this transformative technology. In this blog, we’ll address common questions and concerns while making a compelling case for the adoption of self-order kiosks.

Why the Hesitation?

  1. Fear of Change: It’s a natural human tendency to resist change, especially in a business that relies on well-established routines. The fear of disrupting daily operations can be a significant roadblock.
  2. Technological Apprehension: Not everyone is tech-savvy, and some restaurant owners and staff may perceive implementing self-order kiosks as a daunting task that requires extensive training.
  3. Menu Complexity: QSRs with diverse and customizable menus, such as pizza parlors or bubble tea shops, might fear that customers won’t easily navigate the plethora of options on a self-order kiosk.

Addressing Concerns:

  1. Fear of Change:

   – Solution: Change is inevitable and often beneficial. Introducing self-order kiosks can streamline your operations, reduce wait times, and enhance the overall customer experience. It’s worth the initial adjustment period.

  1. Technological Apprehension:

   – Solution: Modern self-order kiosk systems are designed with user-friendliness in mind. They are intuitive and require minimal training. The long-term benefits far outweigh any short-term technological discomfort.

  1. Menu Complexity:

   – Solution: Self-order kiosks excel in handling complex menus. Customers can easily customize their orders, from pizza toppings to bubble tea flavors. Visual aids and clear navigation make the process seamless.

Why Self-Order Kiosks Make Sense:

  1. Increased Productivity: Self-order kiosks reduce order-taking time, allowing staff to focus on food preparation and service. This efficiency leads to shorter wait times and higher customer satisfaction.
  2. Higher Average Ticket Size: With visual menus and the freedom to customize, customers tend to explore additional options and add-ons, leading to larger orders and increased revenue.
  3. Modern Aesthetic: Self-order kiosks provide a modern and sophisticated look, enhancing the overall ambiance of your restaurant. They also serve as digital signage, promoting specials and events.
  4. Accuracy in Ordering: Human errors in order entry can be eliminated with self-order kiosks, ensuring that customers get precisely what they want.
  5. Cost-Effective Ownership: The cost of ownership is typically less than $10 per day per kiosk. When you consider the potential for a 20% higher average ticket price, the investment pays for itself.
  6. Customization-Friendly Menus: Restaurants with complex menus, like pizza shops or bubble tea cafes, benefit immensely from self-order kiosks. Customers can create their perfect meal or drink with ease.
  7. Effortless Tip Collection: Custom tips screens simplify the process of adding gratuities, increasing your staff’s earnings.
  8. Lead Generation: Integrating lead-generating apps like Spin To Win or SocialBooth Pro allows you to collect valuable customer data for targeted marketing efforts.
  9. Efficient Kitchen Management: Self-order kiosks facilitate kitchen order management, especially in restaurants with multiple food stations. The customer order status monitor keeps everyone in sync.

In conclusion, self-order kiosks are not just a technological advancement; they are a recipe for success in the modern QSR landscape. Embracing change and providing customers with convenience and customization will set your restaurant apart. It’s time to break free from hesitations and step into a future of efficiency, profitability, and enhanced customer experiences. Don’t miss out on the transformative power of self-order kiosks in your QSR.

The future is here. Will you seize the opportunity?

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