Livy in Action: The Rise of AI Assistants in Public Information Kiosks

The Need for Smarter Public Access Tools
Municipalities are facing increased pressure to provide clear, timely information to a diverse population. According to the U.S. Census Bureau, over 67 million people in the United States speak a language other than English at home, making multilingual support a crucial aspect of inclusive public service.
Meanwhile, public spaces from libraries to transit hubs see thousands of daily interactions where residents and visitors need help navigating buildings, finding events, accessing services, or responding to emergencies. Staffing every touchpoint isn’t practical, which is where Livy makes a difference.
Livy: Multilingual, AI-Powered Public Assistance
Livy is a conversational AI integrated into Eflyn’s CivicConnect digital kiosks. With support for both voice and text interactions, Livy can answer questions, provide directions, look up event details, and share public alerts at any time of day. Whether someone speaks English, Spanish, Vietnamese, French, or another supported language, Livy adapts instantly to meet them where they are.
Key Livy Capabilities:
• Real-Time Q&A: Instantly answer questions about city services, transit schedules, or meeting locations.
• Multilingual Support: Communicate effectively across diverse populations.
• Voice & Text Interface: Serve users regardless of accessibility needs or preferences.
• 24/7 Availability: No staffing required Livy is always available to assist.
CivicConnect: The Platform Behind Livy
Livy operates within CivicConnect, Eflyn’s customizable smart wayfinding and civic engagement platform. Installed at city halls, transit centers, and public libraries, CivicConnect combines real-time updates with intelligent navigation and event info, all in an intuitive interface designed for public use.
CivicConnect Key Features That Livy Supports:
• Custom Welcome Screen: With weather, news, and quick links to events, meetings, and services.
• AI-Assisted Navigation: Smart directions for indoor and outdoor locations with animated, step-by-step paths.
• Community Meetings Directory: Searchable schedules, livestreams, agendas, and participation tools.
• Emergency Alerts: Access to critical information in real-time and in multiple languages.
• Live and On-Demand Streaming: Watch city council meetings or civic events directly from the kiosk or cast to another display.
• Event Integration: View upcoming events synced from city calendars and get immediate directions.
• Revenue Support: Scheduled ads and promos allow cities to monetize screen space without sacrificing user utility.
Advancing Civic Engagement in Key Locations
Libraries: Livy helps visitors search for programs, library services, meeting rooms, and facility hours all without asking a librarian.
City Halls: Residents can interact with Livy to get information about permits, office locations, or public meetings even after hours.
Transit Centers: Livy answers transit questions, directs users to platforms or stops, and provides real-time alerts in multiple languages.
In each of these locations, Livy reduces wait times, supports people with limited English proficiency, and ensures information is always available even when staff aren’t.
Accessibility & Inclusivity at Scale
Livy contributes to building more inclusive civic environments by serving users of varying literacy levels, language backgrounds, and digital fluency. Voice interaction is especially valuable for visually impaired users, while multi-language text options improve access for immigrant and refugee populations.
This commitment aligns with growing citywide efforts to adopt universal design principles in digital infrastructure creating spaces that work for everyone, regardless of age, ability, or background.
The Broader Impact: Data and Performance
While Livy provides a personal experience to each user, CivicConnect also collects anonymized interaction data, helping city planners identify which services are most requested, which languages are most used, and what times of day receive the most traffic. This data helps municipalities refine service delivery, allocate staff more efficiently, and identify gaps in public communication.
Summary: A Smarter, More Connected Civic Experience
Eflyn’s Livy assistant isn’t just another chatbot it’s a pioneering tool for real-time, multilingual civic access. In an age where responsiveness, inclusivity, and smart urban design are front and center, Livy provides a practical way to raise public service standards and modernize the visitor experience across essential public touchpoints.
As cities continue to invest in digital transformation, the presence of AI assistants like Livy in kiosks will increasingly serve as standard infrastructure for civic interaction advancing equity, access, and ease of use across the board.