Building Connected Visitor Experience Custom Welcome Screens
Published: Aug 28th, 2025
Building a Connected Visitor Experience: Custom Welcome Screens for Public Kiosks
First impressions matter especially in public spaces. Cities, transit hubs, and community centers are increasingly turning to digital kiosks as the first point of interaction for residents and visitors. Eflyn’s CivicConnect platform takes this experience further by offering fully customizable welcome screens that go beyond static greetings. These screens serve as interactive hubs for real-time updates, wayfinding, city services, and engagement tools tailored to each location.
Connected Visitor Experience with CivicConnect
First impressions matter. CivicConnect custom welcome screens deliver real-time weather, events, and city services in a clean, branded layout. Visitors can get directions, join community meetings, or handoff info to their phone instantly. Cities can also raise engagement and tap into revenue with ads and promotions. With CivicConnect, every kiosk becomes a connected hub for safer, smarter, and more convenient public spaces.
Why Custom Welcome Screens Matter
A public kiosk is often the first touchpoint in a visitor’s journey. Research shows that 68% of users say design and usability directly affect their trust in a service (Adobe, 2023). A well-designed welcome screen can immediately communicate credibility while guiding users to what they need. CivicConnect’s welcome screens combine clean design with dynamic functionality, making information accessible and engaging.
Real-Time Content at a Glance
CivicConnect welcome screens are built for immediacy. With live weather updates, news widgets, and direct access to event calendars, visitors can quickly orient themselves. Cities can also tailor quick-access buttons for essentials such as directions, public meetings, or emergency alerts. This type of contextual, real-time information has been shown to raise user satisfaction rates by up to 30% in smart city deployments (McKinsey, 2022).
Seamlessly Branded for Every City
CivicConnect recognizes that every city or venue has a unique identity. The welcome screen is fully customizable with colors, fonts, logos, and imagery, aligning the digital touchpoint with the broader civic brand. This cohesion not only strengthens recognition but also makes the kiosk feel like a natural extension of the city environment.
A Gateway to Advanced Services
The welcome screen is more than just a homepage it’s a gateway. From here, users can:
- Access Livy, the AI-powered assistant that answers questions, provides multilingual support, and facilitates navigation.
- Explore interactive wayfinding tools with animated step-by-step directions.
- Stay informed through a community meetings hub, live streams, and on-demand broadcasts.
- Navigate upcoming activities with dynamic event calendar integration.
- Transfer directions seamlessly to mobile with QR code handoff.
Safety and Revenue Opportunities
CivicConnect welcome screens are also designed with practicality in mind. Safety takes priority, with built-in access to real-time emergency alerts and resources. At the same time, the platform facilitates advertising and city promotions, allowing municipalities to tap into new revenue streams by scheduling sponsored messages alongside civic updates.
Building Connected Communities
The role of digital kiosks has expanded far beyond wayfinding. With CivicConnect, customizable welcome screens remodel how cities communicate providing visitors with clarity, residents with convenience, and municipalities with modernized engagement tools. By uniting branding, real-time content, and intuitive navigation in one interface, CivicConnect accelerates the creation of connected, informed, and participatory communities.