32” Giving Kiosk and interactive digital signage

Frequently Asked Questions (FAQs)

Pre-Sales Questions

What are funds and projects in your platform?

Our platform features funds, which are essentially categories or campaigns, and within each fund, there are different projects. Funds help you organize your causes, and projects are specific objectives or initiatives.

How do donors choose which project to support?

Donors can easily select a project that aligns with their preferences by using a user-friendly dropdown menu during the donation process.

Can we create our own funds and projects?

Absolutely! You can customize your funds and projects to suit your organization's specific needs.

Is there a limit to the number of funds and projects we can create?

No, there is no fixed limit. You can create as many funds and projects as needed to support your causes effectively.

What is meant by an "intuitive user interface" in Eflyn's fundraising kiosks?

An “intuitive user interface' in Eflyn’s fundraising kiosks denotes a display that is user-friendly and effortless to navigate, ensuring that donors, including those who may not be tech-savvy, can easily make contributions. Our commitment at Eflyn is to design an interface that is both straightforward and welcoming to users of all backgrounds.

How do donors benefit from an intuitive user interface?

A donor benefits from an intuitive user interface by being able to make contributions quickly and effortlessly, without encountering confusion or obstacles. This reduction in friction encourages more individuals to participate in the donation process, aligning with our goal at Eflyn to create a donation experience that is as smooth and hassle-free as possible.

Can the intuitive user interface be customized to reflect our organization's branding?

Absolutely, numerous fundraising kiosks provide customization options, allowing you to tailor the interface to harmonize with your organization’s branding and messaging. Here at Eflyn, we understand the importance of brand representation, and we offer customization features to ensure that your kiosk is a true reflection of your mission and values.

Are real-time progress updates visible on the kiosk at all times?

Yes, real-time progress updates are typically prominently displayed on the kiosk’s interface, keeping donors informed throughout the donation process.

How is security ensured in fundraising kiosks?

Security in fundraising kiosks is upheld through a combination of robust measures, including encryption, secure payment processing, and stringent data protection protocols. These safeguards are put in place to protect both donor information and transactions, maintaining the highest standards of security.

Payment Processing and Card Type Questions

Can I have confidence in the security of my payment data on a fundraising kiosk?

Certainly, Eflyn Self Order kiosks place the utmost importance on the security of payment data. They employ industry-standard security practices to safeguard donors’ financial information, ensuring a high level of protection.

Are there any additional fees or transaction fees associated with the Fundraising kiosks?

No, Eflyn does not charge any transaction fees, and there are no hidden additional fees. We have a straightforward pricing structure that includes a monthly license fee for our self-checkout kiosk application. It’s important to note that while Eflyn does not impose transaction fees, your choice of merchant services provider may have various debit/credit card transaction fees. We encourage you to explore and negotiate with different merchant service providers to secure the most favorable rates for your business. Once you are satisfied with the rates offered by your chosen provider, you can proceed to install and use our application seamlessly.

Does the kiosk support multiple payment options?

Absolutely! Our Self Order Kiosk is equipped with a wide range of payment methods, including credit/debit cards, mobile payments, and contactless options

What kind of payment options are accepted self-order kiosks?

Self Order Kiosks can accept credit cards, debit cards, gift cards, and even some forms of digital payments like Apple Pay. Alternative methods are also supported, such as applying promotional codes or paying cash at the counter.

How do we set up and manage funds and projects on the platform?

We provide you with easy-to-use tools and instructions to create, customize, and manage your funds and projects efficiently.

Usage and Features

How do we set up and manage funds and projects on the platform?

We provide you with easy-to-use tools and instructions to create, customize, and manage your funds and projects efficiently.

Can we provide additional details about each project for donors to view?

Yes, you can include descriptions, images, and other information to help donors understand each project better.

Am I able to access more detailed information about the cause through the interactive content?

Certainly, Eflyn’s digital signage interactive content frequently offers avenues to delve into additional information, success stories, and testimonials related to the organization’s mission. This allows donors to gain a deeper understanding of the cause they are supporting.

How does the platform ensure that contributions go to the intended projects?

The platform is designed to allocate donations to the specific projects selected by donors, ensuring funds are distributed appropriately.

Can funds and projects be edited or updated after they are created?

Certainly. You have the flexibility to edit, update, or deactivate funds and projects as needed.

Is there a reporting feature to track donations to specific projects?

Yes, our platform offers comprehensive reporting tools that allow you to monitor donations to each project and assess their impact.

Am I able to choose my preferred language when using a kiosk with multilingual support?

Yes, you have the flexibility to set up your preferred language in the backend, allowing the kiosk to operate in your chosen language for a more personalized experience.

Does your self-checkout system support multilingual options for diverse customers?

Yes, our self-checkout system can be equipped with multilingual options to cater to a broader customer base, ensuring everyone can easily navigate and place orders.

In what way does interactive content elevate the donor experience?

Interactive content on digital signage engages donors on an emotional level, fostering a deeper connection with the cause and providing a clearer understanding of the organization’s mission and activities. This enhanced engagement contributes to a more fulfilling and impactful donor experience.

What sorts of interactive content can I anticipate encountering on a fundraising kiosk?

On a fundraising kiosk, you can typically encounter a variety of interactive content, including videos, photos, dynamic information slides, and other engaging elements. These interactive features are designed to inspire and inform donors, encouraging them to contribute to the cause while also raising awareness and potentially amplifying the impact of the campaign.

Technical Questions

Does your kiosk incorporate accessibility features?

Absolutely, our kiosks are designed with accessibility in mind. Our application includes dynamic accessibility features that can adjust the screen to accommodate individuals with disabilities. Additionally, the physical hardware offers flexibility in terms of height, allowing for adaptation to specific accessibility requirements.

After-Sales Support

Is customer support available for assistance?

Absolutely, our customer support team is at your service seven days a week, from 9 AM to 9 PM EST/PST time, ready to assist you with any questions or concerns you may have. Your support is our priority.

What is the process for accessing customer support if I come across an issue?

If you encounter any issues or have questions, you can reach our customer support team by emailing support@eflyn.com. Rest assured that we will respond promptly to assist you with your needs. Your satisfaction is our top priority.

What kind of warranty and support do you provide?

We offer a comprehensive warranty and support packages. The specific details may vary depending on the model, but typically, you can expect a warranty covering a specified period, as well as access to our technical support team for assistance.