Commercial display technology continues to evolve beyond traditional touchscreens. While interactive displays and self-service kiosks have transformed customer engagement over the past decade, a new wave of touchless experiences is reshaping how people interact with digital systems.

From QR-code activation and smartphone integration to gesture recognition and voice-enabled interfaces, touchless technologies are providing businesses with more flexible, intuitive, and convenient ways to engage users.

At Eflyn, we continuously monitor emerging smart screen trends and provide commercial display solutions designed to support evolving customer expectations. Combined with Eflyn's cloud-based CMS platform, businesses can manage content and interactive experiences across locations while preparing for the future of digital engagement.

In this guide, we'll explore how touchless interaction is becoming one of the most important trends in commercial display technology.

1. Why Touchless Experiences Continue to Grow

Modern consumers increasingly expect fast, frictionless interactions.

Businesses are responding by adopting technologies that:

• Reduce physical contact

• Improve accessibility

• Speed up transactions

• Enhance convenience

• Support mobile-first experiences

• Create more personalized engagement

Touchless interaction isn't replacing touchscreens entirely, it is expanding the ways people interact with digital systems.

2. QR Code Experiences: Turning Smartphones Into Interfaces

The Simplest Touchless Technology

QR codes have become one of the easiest ways to bridge physical displays and digital experiences.

Users can scan a code to:

• View menus

• Access promotions

• Join loyalty programs

• Register for events

• Download brochures

• Complete payments

• Navigate buildings

Businesses benefit because customers already carry the most powerful interface available on their smartphone.

Eflyn's digital signage platform allows organizations to update QR-driven campaigns remotely and manage content across multiple screens and locations.

3. Phone-Controlled Kiosk Experiences

Extending the User Experience Beyond the Screen

Smartphones are increasingly becoming remote controls for digital experiences.

Users can:

• Browse products

• Place orders

• Retrieve tickets

• Access directories

• Authenticate identities

• Complete forms

Phone-controlled experiences provide convenience while reducing queues and improving efficiency.

Industries adopting these experiences include:

• Retail

• Hospitality

• Healthcare

• Higher education

• Banking

• Transportation

As mobile-first behavior continues to grow, smartphone integration will play a larger role in kiosk design.

4. Gesture-Based Interaction

Creating a New Kind of User Experience

Advances in sensors and AI are enabling gesture-controlled displays that allow users to interact without touching screens.

Potential applications include:

• Museums

• Exhibitions

• Retail showrooms

• Healthcare environments

• Public information centers

Gesture technology enables users to:

• Navigate menus

• Browse content

• Zoom images

• Trigger experiences

These experiences create memorable interactions while reducing reliance on physical contact.

5. A Fresh Alternative to Traditional Touchscreen UX

5.1. Why Businesses Are Expanding Beyond Touch-Only Interfaces

Touchscreens remain valuable, but many organizations are exploring additional interaction models to improve flexibility and accessibility.

Emerging alternatives include:

• QR-based engagement

• Mobile device control

• Gesture recognition

• Voice interfaces

• Sensor-triggered content

These technologies help organizations deliver more personalized and adaptable experiences while accommodating different user preferences.

Forward-thinking businesses are designing systems that combine multiple interaction methods rather than relying solely on touchscreens.

5.2. Voice and AI-Powered Interfaces

Artificial intelligence is accelerating the development of conversational experiences.

Future smart screens may support:

• Voice search

• Multilingual interaction

• AI assistants

• Personalized recommendations

• Dynamic content delivery

These technologies will further blur the lines between digital signage, kiosks, and intelligent communication platforms.

5.3. Multi-Location Management Through the Cloud

Regardless of how users interact with displays, content management remains essential.

Eflyn's cloud-based CMS platform allows organizations to:

• Manage screens remotely

• Schedule content automatically

• Update campaigns instantly

• Monitor device health

• Maintain brand consistency

• Support multiple locations

As interaction technologies evolve, centralized management becomes even more important.

5.4. Industries Leading Touchless Innovation

Touchless experiences are expanding across:

Retail

Mobile promotions and self-service ordering.

Healthcare

Contactless check-ins and information access.

Hospitality

QR menus and mobile concierge services.

Transportation

Passenger information and ticket retrieval.

Education

Campus navigation and visitor services.

Banking

Digital onboarding and appointment management.

These industries are helping shape the future of smart screen interactions.

5.5. Why Businesses Choose Eflyn

Eflyn helps organizations stay ahead of technology trends with solutions designed for long-term scalability.

Our solutions include:

• Interactive kiosks

• Commercial displays

• Digital signage software

• Cloud-based CMS management

• Remote monitoring

• Multi-location support

• Touchscreen and emerging interaction technologies

Whether deploying traditional kiosks or exploring next-generation experiences, Eflyn helps businesses build future-ready communication systems.

Meet with an Eflyn Specialist Below

Interested in exploring the future of smart screens and touchless experiences?

Eflyn can help you design innovative digital signage and kiosk solutions that combine powerful hardware with flexible interaction technologies.

Fill out the “Meet with an Eflyn specialist below” form to discuss your project and discover how emerging commercial display technologies can enhance your customer experience.

6. Frequently Asked Questions

Q1. What is touchless interaction?

Touchless interaction allows users to engage with digital displays through technologies such as QR codes, smartphones, gestures, voice commands, and sensors without physically touching the screen.

Q2. Are touchscreens becoming obsolete?

No. Touchscreens remain popular, but businesses are increasingly combining them with touchless technologies to provide more flexibility and convenience.

Q3. How do QR code experiences work?

Users scan a code with their smartphone to access menus, promotions, forms, payments, or additional content.

Q4. What industries benefit most from touchless kiosks?

Retail, healthcare, transportation, hospitality, education, and banking are among the industries adopting touchless experiences.

Q5. Can phone-controlled kiosks improve efficiency?

Yes. They help reduce queues, simplify transactions, and allow users to interact through devices they already use every day.

Q6. How does Eflyn support future-ready deployments?

Eflyn combines commercial display hardware with cloud-based CMS software and scalable management tools that help businesses adapt to evolving interaction technologies.