W2E55 Touch Screen Outdoor Wallmount Tablets IP-65 Rated

Eflyn W2E Series Outdoor Touch Screen Wallmount with Windows 10 Pro

Frequently Asked Questions (FAQs)

General / Pre-Sales Questions

Does the high-brightness outdoor digital signage add strain to the human eyes?

To minimize the risk of eye strain from high-brightness outdoor digital signage, Eflyn use Ambient light sensors in all our outdoor displays. These sensors measure the amount of light in the environment and send a signal to the display to adjust the brightness accordingly.

Why is Outdoor digital signage more expensive than indoor digital signage?

Outdoor digital signage tends to be more expensive than indoor digital signage for several reasons:

Durability: Outdoor digital signage needs to be able to withstand a wider range of environmental conditions, such as extreme temperatures, moisture, and dust, which requires the use of specialized materials and construction techniques. This can increase the cost of the display.
Viewability: Outdoor displays need to be seen clearly in different lighting conditions, including direct sunlight, which may require the use of high-brightness displays and other features to improve viewability. This can also increase the cost of the display.
Security: Outdoor displays may be more vulnerable to tampering or theft and may require additional security measures, such as enclosures or security cameras, which can increase the cost of the display.
Installation and maintenance: Outdoor displays may require specialized installation and maintenance procedures, such as weatherproofing and cleaning, which can increase the overall cost of the display.

Usage and Features

How can the education industry take benefit from outdoor interactive digital signage?

The education industry can take advantage of outdoor interactive digital signage in a variety of ways, including:

Providing real-time information: Outdoor interactive digital signage can be used to provide real-time information to students, faculty, and visitors, such as class schedules, events, news, and campus services.
Enhancing communication: Outdoor interactive digital signage can be used to communicate important messages and updates to students, faculty, and staff, such as emergency notifications, changes to schedules or policies, or reminders.
Enhancing marketing and branding: Outdoor interactive digital signage can be used to promote the university and its programs, enhance the student experience, and improve the university’s brand recognition.
Facilitating self-service: Outdoor interactive digital signage can be used to enable self-service options, such as class registration, payment processing, or library services, which can reduce the workload on staff and improve efficiency.
Enhancing student engagement: Outdoor interactive digital signage can be used to create interactive experiences, such as games, quizzes, or surveys, to engage students and promote learning.

Overall, outdoor interactive digital signage can be a valuable tool for the education industry to improve communication, enhance marketing and branding, improve efficiency, and engage students.

How can the hospitality industry take benefit from outdoor interactive digital signage?

The hospitality industry can take advantage of outdoor interactive digital signage in a variety of ways, including:

Providing real-time information: Outdoor interactive digital signage can be used to provide real-time information to guests, such as restaurant menus, local attractions, or transportation options.
Enhancing customer experience: Outdoor interactive digital signage can be used to create interactive experiences, such as games, quizzes, or surveys, to engage guests and enhance their experience.
Facilitating self-service: Outdoor interactive digital signage can be used to enable self-service options, such as room reservations, check-ins, or payment processing, which can reduce the workload on staff and improve efficiency.
Enhancing marketing and branding: Outdoor interactive digital signage can be used to promote the hotel or resort and its amenities, enhance the guest experience, and improve the facility’s brand recognition.
Providing emergency and safety information: Outdoor interactive digital signage can be used to provide emergency and safety information to guests, such as evacuation routes or emergency contact numbers.

Overall, outdoor interactive digital signage can be a valuable tool for the hospitality industry to improve communication, enhance the customer experience, improve efficiency, and promote the facility’s brand.

How can the outdoor shopping mall and strip malls take benefit from outdoor interactive digital signage?

Outdoor shopping malls and strip malls can take advantage of outdoor interactive digital signage in a variety of ways, including:

Providing real-time information: Outdoor interactive digital signage can be used to provide real-time information to shoppers, such as store directories, sales and promotions, or event schedules.
Enhancing customer experience: Outdoor interactive digital signage can be used to create interactive experiences, such as games, quizzes, or surveys, to engage shoppers and enhance their experience.
Facilitating self-service: Outdoor interactive digital signage can be used to enable self-service options, such as wayfinding, product information, or payment processing, which can reduce the workload on staff and improve efficiency.
Enhancing marketing and branding: Outdoor interactive digital signage can be used to promote the mall or shopping center and its stores and amenities, enhance the shopper experience, and improve the facility’s brand recognition.
Providing emergency and safety information: Outdoor interactive digital signage can be used to provide emergency and safety information to shoppers, such as evacuation routes or emergency contact numbers.

Overall, outdoor interactive digital signage can be a valuable tool for shopping malls and strip malls to improve communication, enhance the customer experience, improve efficiency, and promote the facility’s brand.

After-Sales Support

Is customer support available for assistance?

Absolutely, our customer support team is at your service seven days a week, from 9 AM to 9 PM EST/PST time, ready to assist you with any questions or concerns you may have. Your support is our priority.

What is the process for accessing customer support if I come across an issue?

If you encounter any issues or have questions, you can reach our customer support team by emailing [email protected]. Rest assured that we will respond promptly to assist you with your needs. Your satisfaction is our top priority.

What kind of warranty and support do you provide?

We offer a comprehensive warranty and support packages. The specific details may vary depending on the model, but typically, you can expect a warranty covering a specified period, as well as access to our technical support team for assistance.

Technical Questions

What is Anti Graffiti Paint Coating?

Anti-graffiti paint coatings are protective coatings that are applied to surfaces to prevent graffiti from adhering to the surface and to make it easier to remove graffiti if it does occur. These coatings are often used on outdoor surfaces, such as walls, buildings, and public infrastructure, that are vulnerable to graffiti vandalism. Anti-graffiti paint coatings are typically applied as a clear, transparent layer over the existing paint or surface. They work by creating a smooth, non-porous surface that graffiti cannot adhere to, making it easier to remove graffiti using water and a mild cleaner. Eflyn uses Anti-graffiti paint coatings in most of our outdoor digital signage and outdoor self-checkout kiosks. We believe this special coating in conjunction with other anti-graffiti measures, such as surveillance cameras, helps deter graffiti vandalism and maintain the appearance of the surface of the outdoor displays.

What is ioT-Based Environmental Monitoring System?

An IoT (Internet of Things) based environmental monitoring system is a network of sensors, devices, and software that is used to collect, transmit, and analyze data about the environment. These systems can be used to monitor a wide range of environmental parameters, such as temperature, humidity, air quality, noise level, and other factors, and can provide real-time data and alerts to help organizations or individuals make informed decisions about their environment. IoT-based environmental monitoring systems can be used in a variety of settings, including industrial, commercial, and residential applications. They can be used to optimize energy use, improve indoor air quality, monitor the health and safety of buildings and occupants, and support other environmental management goals. IoT-based environmental monitoring systems typically use wireless communication technologies, such as WiFi, Bluetooth, or cellular, to transmit data from the sensors to a central hub or server, where it can be processed and analyzed. The data can then be accessed and visualized through a web-based interface or mobile app, or it can be integrated with other systems or applications.

Why do I see a little gap between the glass and the LCD in your outdoor touchscreen digital signage?

The main reason is that we have added this gap to have air circulation between the LCD and the tempered glass. In general, air circulation between the LCD and the tempered glass helps to maintain the optimal operating conditions for the display and can improve its performance and reliability in outdoor environments.

Thermal management: The LCD and other components in the display generate heat during operation, and air circulation can help to dissipate this heat and prevent overheating.
Condensation prevention: Outdoor displays are exposed to a range of temperature and humidity conditions, and air circulation can help to prevent condensation from forming on the inside of the display.
Dust prevention: Air circulation can help to prevent dust and other contaminants from accumulating between the LCD and the tempered glass, which can affect the display’s performance and lifespan.
Touch accuracy: Air circulation can help to maintain a consistent air gap between the LCD and the tempered glass, which is important for maintaining the accuracy and sensitivity of the touch screen.

What is IP (Ingress Protection) 65 or IP-65 rating?

IP (Ingress Protection) rating is a system used to rate the level of protection provided by an enclosure against the ingress of solid objects and liquids. The IP rating consists of two numbers: the first number refers to the level of protection against solid objects, and the second number refers to the level of protection against liquids. An IP65 rating indicates that the enclosure provides a high level of protection against solid objects and low-pressure water jets. Specifically, the “6' rating indicates that the enclosure is dust-tight, which means that it is completely protected against the ingress of dust. The “5' rating indicates that the enclosure is protected against low-pressure water jets from any direction, which means that it can withstand water spray or splashing from any angle without water entering the enclosure. IP65 rated enclosures are commonly used in outdoor or industrial environments where the equipment needs to be protected from dust and water. They may also be used in other applications where a high level of protection is required, such as in medical or food processing facilities.

Maintenance Questions

Can I order spare parts or accessories for my signage?

Yes, we provide spare parts and accessories for your signage to ensure it stays operational. You can order these items through our official channels or by contacting our support team.

Can I perform maintenance myself, or should I hire a professional?

Basic cleaning and inspection can be done by staff members. However, for more in-depth maintenance, like internal component checks and repairs, it's advisable to consult with a professional technician to avoid any accidental damage.

Can I power down the signage during severe weather to prevent damage?

Yes, if you anticipate severe weather conditions, it's advisable to power down the signage temporarily to prevent potential damage. Modern digital signage systems have power management options for such situations.

How can I protect the outdoor digital signage from extreme weather conditions?

To protect your signage from harsh weather, ensure that it is installed in an enclosure or casing designed for outdoor use. This will shield it from rain, direct sunlight, dust, and extreme temperatures.

How often should I perform maintenance on the outdoor digital signage?

Regular maintenance is essential to keep your signage in top condition. Cleaning should be done as needed, but we recommend a thorough inspection and maintenance check at least once a month to ensure all components are functioning properly.

How should I clean the screen of my outdoor digital signage?

To clean the screen, use a soft, lint-free cloth to gently wipe away dust and smudges. For stubborn stains, you can moisten the cloth with water or a mild detergent solution, but avoid harsh chemicals that could damage the screen. Always turn off the display before cleaning.

Is there a recommended schedule for software updates?

We periodically release software updates to improve functionality and address potential vulnerabilities. It's advisable to install these updates as they become available to keep your signage running smoothly.

What should I do if I notice any technical issues with the signage?

If you encounter technical issues, please contact our support team immediately. Attempting to fix complex technical problems on your own may result in more significant damage. Our experts can guide you through troubleshooting or arrange for on-site service if necessary.