Effortless Self-Checkout for Shopify Retailers with 21.5” Self Checkout Kiosk Flex Series and Eflyn ShopEase

21.5” Self Checkout Kiosk Flex Series for Shopify Retailers

Frequently Asked Questions (FAQs)

General / Pre-Sales Questions

How does the kiosk enhance customer satisfaction?

The intuitive user interface and interactive experience of the Self Order Kiosk provide customers with a seamless and convenient ordering process, leading to increased satisfaction.

How does the Self Order Kiosk improve order accuracy?

The self-ordering process empowers customers to input their orders directly, reducing the chances of miscommunication and errors between customers and staff.

Usage and Features

Am I able to choose my preferred language when using a kiosk with multilingual support?

Yes, you have the flexibility to set up your preferred language in the backend, allowing the kiosk to operate in your chosen language for a more personalized experience.

Can my customer scan discount codes or coupons on the Self Order Kiosk?

Yes, your customers can scan discount codes or coupons on the Self Order Kiosk integrated scanner. You can distribute discount codes like QR codes to your customers and they can scan these at any time on the Self Order Kiosk Kiosk to apply the discount code to their order. It’s that easy!

Can the self-order kiosks application also be used for displaying custom in-house advertising campaigns and store promotions?

Absolutely! Our Application seamlessly integrates with Eflyn CloudSignage, providing you with the capability to effortlessly create and showcase custom campaigns and promotions. Whether you wish to feature enticing offers, special discounts, or highlighted products, CloudSignage empowers you to craft visually captivating content. These campaigns can be placed on the kiosk's home screen wallpaper or dedicated product pages, making it easy to spotlight promotional items. This powerful integration offers the flexibility to personalize your marketing messages, effectively engaging customers and elevating their overall experience, ultimately driving increased sales. Witness your business thrive as the Self-Order Kiosk and CloudSignage work in harmony to elevate your promotional efforts to new heights.

Does your Self Order Kiosk process complex customizations and modifications?

Yes, our self-order kiosk can process complex customizations and modifications. We understand that many customers have specific dietary needs or preferences, and we want to make sure that they can still enjoy their favorite foods and drinks, even when using a kiosk. Here are some examples of complex customizations that our kiosk can handle: Dietary restrictions: Our kiosk allows customers to easily specify dietary restrictions, such as allergies, intolerances, and religious dietary laws. For example, a customer could specify that they are allergic to peanuts, or that they follow a kosher diet. Custom orders: Our kiosk allows customers to create custom orders, such as a pizza with specific toppings or a coffee drink with a specific type of milk and syrup. Modifications to existing menu items: Our kiosk allows customers to modify existing menu items, such as removing a topping from a sandwich or adding a side dish to a meal. Our kiosk is also designed to be easy to use, even for customers who are not familiar with self-service ordering. The kiosk has a large, touchscreen display and clear instructions. Customers can also use the kiosk to ask questions or get help from a staff member. If you have any questions about whether or not our kiosk can handle a specific customization, please contact us. We are happy to help.

Payment Processing and Card Type Questions

Are there any additional fees or transaction fees associated with the self-order kiosk?

No, Eflyn does not charge any transaction fees, and there are no hidden additional fees. We have a straightforward pricing structure that includes a monthly license fee for our self-checkout kiosk application. It's important to note that while Eflyn does not impose transaction fees, your choice of merchant services provider may have various debit/credit card transaction fees. We encourage you to explore and negotiate with different merchant service providers to secure the most favorable rates for your business. Once you are satisfied with the rates offered by your chosen provider, you can proceed to install and use our application seamlessly.

Can I have confidence in the security of my payment data on a fundraising kiosk?

Certainly, Eflyn Self Order kiosks place the utmost importance on the security of payment data. They employ industry-standard security practices to safeguard donors’ financial information, ensuring a high level of protection.

Does the kiosk support multiple payment options?

Absolutely! Our Self Order Kiosk is equipped with a wide range of payment methods, including credit/debit cards, mobile payments, and contactless options

What kind of payment options are accepted self-order kiosks?

Self Order Kiosks can accept credit cards, debit cards, gift cards, and even some forms of digital payments like Apple Pay. Alternative methods are also supported, such as applying promotional codes or paying cash at the counter.

After-Sales Support

Is customer support available for assistance?

Absolutely, our customer support team is at your service seven days a week, from 9 AM to 9 PM EST/PST time, ready to assist you with any questions or concerns you may have. Your support is our priority.

What is the process for accessing customer support if I come across an issue?

If you encounter any issues or have questions, you can reach our customer support team by emailing [email protected]. Rest assured that we will respond promptly to assist you with your needs. Your satisfaction is our top priority.

What kind of warranty and support do you provide?

We offer a comprehensive warranty and support packages. The specific details may vary depending on the model, but typically, you can expect a warranty covering a specified period, as well as access to our technical support team for assistance.

Technical Questions

Can Self-Order Kiosks for QSR Restaurants integrate with my existing point of sale system?

No, Self-Order Kiosks for QSR Restaurants cannot integrate with existing systems. We only offer integration with your point of sale system to multi-location restaurants with a minimum of 10 locations or more.

Does your kiosk incorporate accessibility features?

Absolutely, our kiosks are designed with accessibility in mind. Our application includes dynamic accessibility features that can adjust the screen to accommodate individuals with disabilities. Additionally, the physical hardware offers flexibility in terms of height, allowing for adaptation to specific accessibility requirements.

What are the technical specifications of Self-Order Kiosks?

You can find detailed technical specifications in the "Specifications" section on this page.

Maintenance Questions

Can I order spare parts or accessories for my signage?

Yes, we provide spare parts and accessories for your signage to ensure it stays operational. You can order these items through our official channels or by contacting our support team.

How often should I clean the touch screen of the self-order kiosk?

Regular cleaning is essential to maintain optimal performance. We recommend cleaning the touch screen daily using a microfiber cloth and a gentle screen cleaner.

Is software maintenance required for self-order kiosks?

Yes, software updates are essential to ensure your kiosk operates smoothly. We provide regular software updates to enhance performance and security. You can easily download and install these updates.

Is the Self Order Kiosk easy to maintain and clean?

Absolutely! The kiosk is designed with easy maintenance in mind, and cleaning can be done quickly and efficiently with standard cleaning materials.