In the hospitality industry, guest loyalty is critical. To retain customers and encourage repeat visits, hotels and resorts must create memorable experiences that make guests feel valued and appreciated. Interactive kiosk apps like SpinToWin and SocialBooth Pro have become innovative solutions to engage guests, enhance loyalty programs, and gather valuable feedback. Here’s how hospitality brands can leverage these engaging kiosk apps to build lasting guest loyalty.

1. Enhance Check-In Experiences with SpinToWin

Adding an element of surprise to the check-in process can set a positive tone for a guest’s stay. SpinToWin allows hotels to offer a fun, gamified experience where guests can “spin” for rewards like free room upgrades, drink vouchers, or complimentary breakfast. This engaging welcome creates a memorable first impression and builds a foundation for loyalty from the start.

2. Boost Social Media Engagement with SocialBooth Pro

SocialBooth Pro invites guests to capture moments during their stay and share them on social media. By adding custom branding, such as the hotel’s logo and themed overlays, these shared photos spread the brand’s presence online, creating a social connection with each guest. The app turns guests into brand ambassadors, promoting the hotel through user-generated content.

3. Reward Loyalty Program Members

With SpinToWin, loyalty program members can access exclusive spins for premium rewards. By providing loyalty-based rewards through kiosks, hotels reinforce the benefits of their loyalty programs while creating a fun, memorable experience for members. Offering incentives like extra points, spa credits, or gift shop discounts encourages members to participate actively in the program.

4. Collect Guest Feedback Effortlessly

Guest feedback is essential for continuous improvement, and kiosk apps provide a seamless way to collect it. SpinToWin can be configured to include a short survey before guests receive their reward, making it easy to gather insights about guest preferences. This real-time feedback allows hotels to address guest concerns quickly and improve the guest experience.

5. Create Special Moments with Personalized Rewards

Hotels can use SpinToWin to tailor rewards for specific occasions, such as anniversaries or birthdays, creating a personal connection with guests. This attention to detail fosters a sense of appreciation and loyalty, showing guests that their special moments are celebrated. Personalized rewards make guests feel valued, encouraging repeat stays and brand loyalty.

6. Interactive In-Room Experiences with SocialBooth Pro

SocialBooth Pro can be installed in rooms or common areas to provide a fun, personalized touch during guests’ stays. Guests can take photos or short videos in the privacy of their rooms, adding to the unique experience and creating content they may want to share with friends and family, promoting the hotel’s brand from the comfort of their room.

7. Promote Seasonal or Local Experiences

Using SocialBooth Pro, hotels can highlight seasonal activities or nearby attractions with themed overlays that encourage guests to explore local events. By integrating the local culture into the hotel experience, guests feel more connected to their destination, enhancing their stay and building a connection with the brand that goes beyond the hotel walls.

8. Encourage Loyalty Program Enrollment

Interactive kiosks can also help with loyalty program enrollment. SpinToWin offers a perfect opportunity to encourage new guests to sign up, rewarding them with a chance to win prizes for enrolling. By making loyalty program registration quick and fun, hotels can grow their member base and keep guests returning for future stays.

9. Drive Additional Revenue with In-House Promotions

Kiosk apps like SpinToWin can promote hotel amenities such as the spa, restaurant, or gift shop. Guests can spin to receive discounts or free add-ons for these services, encouraging them to take advantage of more in-house offerings. This not only enhances their stay but also drives additional revenue for the property.

10. Provide Memorable Farewell Experiences

As guests check out, SocialBooth Pro can be set up to let guests capture their final moments, creating lasting memories of their stay. By offering a branded photo opportunity, hotels give guests a reason to share their farewell on social media, creating one final positive impression before departure.

Conclusion

Interactive kiosk apps like SpinToWin and SocialBooth Pro offer a unique and effective way for hospitality brands to engage guests, create memorable experiences, and build lasting loyalty. By using these tools to add surprise, personalization, and social sharing opportunities throughout the guest journey, hotels can turn every stay into a reason for guests to come back. Implementing these engaging technologies enhances guest satisfaction and loyalty, helping hospitality brands thrive in a competitive industry.

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